Refund policy

Last Updated: July 2026

At Football Closet, customer satisfaction is important to us. We are committed to providing quality football jerseys and excellent service. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns only if:

  • You received the wrong item.
  • You received a damaged or defective product.
  • The item arrives with a manufacturing defect.

To be eligible for a return, you must contact us within 48 hours of receiving your order.

The item must be:

  • Unworn and unused.
  • In its original condition.
  • Returned with all original tags and packaging.
  • Free from stains, perfume, deodorant, or any signs of use.

Items that do not meet these conditions may not qualify for a return.

2. Items That Cannot Be Returned

For hygiene and quality reasons, we do not accept returns or exchanges for:

  • Jerseys ordered in the wrong size by the customer.
  • Customized or personalized jerseys.
  • Items that have been worn or washed.
  • Products purchased during clearance or promotional sales (unless damaged or incorrect).
  • Items returned without prior approval.

Please review our size guide carefully before placing your order.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To speed up the process, kindly provide:

  • Your order number.
  • Clear photos of the product.
  • Photos of the packaging.
  • A brief explanation of the issue.

Once verified, we will arrange a replacement or issue a refund where applicable.

4. Refunds

If your return is approved, your refund will be processed using your original payment method.

Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

Shipping charges are generally non-refundable, except where the return is due to our error.

5. Exchanges

We offer exchanges only when:

  • The wrong item was shipped.
  • The item is defective or damaged.

We do not guarantee exchanges for size changes, so please confirm your preferred size before placing your order.

6. Return Shipping

If the return is due to our mistake (wrong or damaged item), Football Closet will cover the return shipping cost.

If the return is not due to our error, the customer is responsible for the return shipping costs.

7. Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

8. Non-Delivery

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will investigate the shipment with our delivery partner and provide an update.

9. How to Request a Return

To request a return or report an issue, please contact us with:

  • Your full name
  • Order number
  • Photos of the item (if applicable)
  • Description of the issue

Our support team will guide you through the next steps.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Football Closet

Website: footballcloset.shop

Email: footballclosetng@gmail.com

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (WAT)